Shipping policy

Aylvo

Shipping Policy

Delivering with Intention

At Aylvo, every order is handled with the same care and precision that defines our products. We partner with trusted carriers and logistics specialists to ensure your purchase arrives safely — and on your terms.

At a Glance

Category	Details
✈ Shipping Cost	Complimentary standard shipping on eligible orders within the contiguous U.S.
📍 Coverage Area	Contiguous 48 U.S. states
⏱ Processing Time	1–3 days (in-stock) · 7–15 days (standard) · 15–25+ days (custom)
🚚 Estimated Delivery	3–7 days (in-stock) · 10–20 days (standard) · 15–30 days (oversized/custom)
🛡 Shipping Protection	Optional — available at checkout for an additional fee
📧 Contact	support@aylvo.com · +1 720-474-4130

Processing & Delivery Times

Processing Time

Product Type	Estimated Processing
In-stock U.S. warehouse items	1–3 business days
Standard lighting and furniture	7–15 business days
Oversized, custom, made-to-order, or pre-sale	15–25+ business days

Delivery Time After Shipment

Product Type	Estimated Delivery
In-stock U.S. warehouse items	3–7 business days
Standard lighting and furniture	10–20 business days
Oversized, custom, made-to-order, or pre-sale	15–30 business days

Shipping Methods

Method	Description
📦 Small Parcel	For smaller items and eligible lighting products. Handled by UPS, FedEx, USPS, or comparable carriers.
🚚 Freight / Final-Mile	For large, heavy, fragile, or oversized items. Delivered to a safe threshold area — front door, ground-floor entrance, garage, or building lobby.
⚓ Ocean Freight + Final-Mile	For certain oversized, fragile, made-to-order, or pre-sale products. Tracking may pause during ocean transit and resume after customs clearance or final-mile carrier handoff.

Policy Details

1. Shipping Coverage

We ship to eligible addresses within the contiguous United States (the 48 connected states). We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, PO Boxes, or certain remote, rural, island, military, or limited-access locations. If your address falls outside our standard delivery range, we will contact you with available options — including a custom shipping quote, an alternative delivery arrangement, or a cancellation if delivery cannot be fulfilled.

2. Complimentary Standard Shipping

Eligible orders shipped within the contiguous U.S. receive complimentary standard shipping. Any applicable shipping costs are displayed clearly at checkout prior to payment.

3. Optional Shipping Protection

Shipping Protection is an optional, paid service available at checkout. When selected, it provides coverage in the event your order is lost or arrives damaged in transit. The cost is calculated automatically based on your order total. Without Shipping Protection, Aylvo will make reasonable efforts to assist with transit issues, but resolution options may be limited. Please note: Shipping Protection does not cover damage caused after delivery, including improper unpacking, assembly, installation, or handling.

4. Order Processing Time

Processing begins after your order is placed and payment is confirmed. It includes order review, preparation, quality inspection, packing, and carrier scheduling. If a product page specifies a lead time, that estimate takes priority over the ranges above.

5. Estimated Delivery Time

Delivery time depends on product type, size, warehouse location, carrier route, and destination address. Delivery estimates are not guaranteed dates. Carrier delays, weather events, address issues, freight scheduling, or peak-season volume may affect delivery timelines.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Parcel shipments update regularly throughout transit. Freight and ocean freight updates may be less frequent — this is expected and normal. If no update appears for several days, contact us with your order number and we will investigate promptly.

7. Large-Item & Freight Delivery

Large, heavy, or oversized items require freight or final-mile delivery. Delivery is made to a safe threshold area (front door, lobby, garage, etc.). Some deliveries require a scheduled appointment or adult signature.

Standard delivery does not include: in-home placement, room-of-choice delivery, assembly, installation, electrical work, packaging removal, wall or ceiling mounting, moving items upstairs, or disposal of existing items. For lighting products, professional installation by a licensed electrician is recommended.

8. Split Shipments

Orders containing multiple items may ship separately from different warehouse locations. You may receive more than one tracking number — this does not indicate a partial cancellation.

9. Damaged Items

Please inspect your order immediately upon arrival. If your item arrives damaged, contact us within 48 hours with the following:

Your order number
Clear photos or video of the damaged product
Photos of the outer packaging
Photos of the inner packaging
A brief description of the issue

Please retain all original packaging until the matter is resolved — the carrier may require it for inspection.

10. Lost Packages

If tracking shows "Delivered" but you are unable to locate your package: check around your property, front door, garage, mailroom, and with neighbors or building staff. Contact us with your order number if the package remains missing. If the carrier confirms the shipment is lost, we will arrange a replacement or an appropriate resolution.

11. Incorrect Address

Please verify your shipping address carefully before placing your order. Before shipment: contact us immediately — we will do our best to update it. After shipment: address changes may not be possible; rerouting fees or failed delivery fees may apply.

12. Order Changes & Cancellations

Orders may be cancelled or modified at no charge within 24 hours of placement, provided the order has not entered production, preparation, packing, or shipment. After 24 hours, changes or cancellations may not be possible. Custom, made-to-order, and special-order items cannot be cancelled once production has begun. Once shipped, orders cannot be cancelled — eligible items may be returned after delivery in accordance with our Return and Refund Policy.

13. Remote Areas & Unavailable Delivery

Certain remote, rural, island, military, or limited-access addresses may not be eligible for standard delivery. If this applies to your address, we will contact you with available options before shipment.

14. Additional Fees

Standard shipping is complimentary for eligible orders within the contiguous U.S. If a special shipping charge, remote-area surcharge, or freight upgrade is required, we will notify you before shipment.

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