Shipping policy
Shipping & Cancellation Policy
Last Updated: June 2026
At Aylvo, every piece we offer is thoughtfully selected — furniture, lighting, and home items designed to last. Because many of our items are made to order or prepared through our production and supplier network, we want to be fully transparent about how your order is handled from placement to delivery.
Free Standard Shipping
We offer free standard shipping to most addresses within the contiguous United States — no minimum order required.
The following locations may have limited shipping availability or require additional review before shipment:
- Remote or rural addresses
- Alaska and Hawaii
- U.S. territories
- P.O. boxes and APO/FPO addresses
If your address requires special handling or additional shipping charges, our support team will reach out to you before your order ships. You will never be charged extra without prior notice.
Where Your Order Ships From
Depending on the item, your order may ship from:
- Our supplier or production facilities
- Overseas production facilities
- Available U.S. warehouse inventory
For large, oversized, fragile, or made-to-order items, we may contact you by email before shipment to confirm delivery details and ensure a smooth delivery experience.
How Long Will My Order Take?
We know delivery time is one of the first things customers want to understand — here is a clear breakdown:
Step 1 — Processing & Production Most made-to-order furniture and home items require 10–18 business days to process and produce after your order is placed. This step covers order review, material preparation, production, and quality inspection.
Step 2 — Delivery Transit Once your order is ready to ship, estimated delivery transit time is 15–27 business days, depending on shipping origin, destination, carrier availability, item size, and logistics conditions.
Total Estimated Delivery Time: 25–45 business days from the date your order is placed.
These timelines are estimates and are not guaranteed. Delays may occasionally occur due to production schedules, carrier conditions, port congestion, customs inspections, weather, address issues, peak seasons, holidays, or other circumstances outside our control. If a delay affects your order, we will notify you promptly.
Order Tracking
Once your order ships, tracking information will be sent to the email address used at checkout.
Please allow some time for the carrier to update tracking after the shipment is created. For freight or large-item shipments, tracking updates may be less frequent than standard parcel deliveries. If you have questions about your tracking status, contact us at support@aylvo.com.
Large & Oversized Item Delivery
Some furniture, lighting, and oversized home items require freight delivery, special handling, or a scheduled delivery appointment.
For these shipments:
- The carrier may contact you before delivery to schedule a time
- Please ensure your phone number and shipping address are accurate when placing your order
- Missed appointments may result in re-delivery fees or storage charges
Unless separately confirmed in writing, standard freight delivery does not include:
- Indoor or upstairs delivery
- Assembly or installation
- Unpacking or packaging removal
Address Accuracy
Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate address.
Aylvo is not responsible for delays, failed deliveries, re-delivery fees, storage fees, return shipping costs, or additional charges resulting from:
- Incorrect or incomplete address information
- Missed delivery appointments
- Restricted delivery access
- Address changes requested after the order has shipped
Receiving Your Order — What to Do When It Arrives
When your order arrives, please take a moment to inspect it carefully.
For large, fragile, or high-value items, we strongly recommend:
- Photographing or filming the outer packaging before opening
- Photographing or filming the item during unpacking
This documentation helps us resolve any issues — such as shipping damage, missing parts, or incorrect items — quickly and efficiently.
If the package appears severely damaged upon delivery, please note the damage with the carrier at the time of delivery and contact us as soon as possible.
Damaged, Defective, or Incorrect Items
We stand behind every item we ship. If your order arrives damaged, defective, or incorrect, please contact us at support@aylvo.com within 7 days of delivery.
To help us resolve your issue as quickly as possible, please include:
- Your order number
- Clear photos of the product
- Clear photos of the packaging
- A description of the issue
After review, we may offer a replacement, repair solution, partial refund, full refund, or return authorization depending on the situation.
Order Cancellations
We understand that plans change. Here is how our cancellation policy works:
Within 24 hours of placing your order: You may cancel free of charge, as long as your order has not yet entered production, customization, packaging, or shipment. Contact us immediately at support@aylvo.com to request a cancellation.
After 24 hours: If your order has already entered order review, material preparation, production scheduling, or supplier processing, a 5% processing fee may apply to cover costs already incurred.
Custom, personalized, made-to-order, or special-order items: These items cannot be cancelled once production or customization has started, regardless of timing.
After shipment: Orders cannot be cancelled once shipped. If eligible after delivery, your order may be handled under our Return & Refund Policy.
To request a cancellation, contact us as soon as possible at support@aylvo.com.
Delivery Delays
Due to the nature of furniture production and long-distance logistics, delivery times may occasionally be affected by factors outside our control, including:
- Production or supplier delays
- International shipping and port congestion
- Customs inspections or clearance delays
- Carrier delays or capacity issues
- Severe weather, holidays, strikes, or government restrictions
- Customer-requested changes or delayed responses
If a delay affects your order, we will reach out to you with an update and work with you to coordinate a revised delivery plan.
Contact Us
Our team is here to help. If you have any questions about your order, shipping, or cancellation, please reach out:
- Email: support@aylvo.com
- Phone: +1 720-474-4130
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time, excluding U.S. holidays
We typically respond within 1–2 business days. For the fastest response, please include your order number in your message.