Orders may be cancelled or changed free of charge within 24 hours of placement, as long as the order has not entered production, customization, preparation, packing, carrier scheduling, or shipment.

After 24 hours, cancellation or change requests may not be possible. If the order is already being prepared or scheduled with a carrier, a handling fee may apply.

Please contact us as soon as possible if you need to update your shipping address. If the order has not shipped, we will try to help update the address.

Once an order has shipped, address changes may not be possible. Carrier rerouting fees, failed delivery fees, return shipping fees, reshipment costs, or storage fees caused by an incorrect address may be the customer's responsibility.

Please contact us as soon as possible with your order number and the correct contact information.

Please do not refuse delivery without contacting Aylvo first. If you refuse delivery for a non-defective item, the order may be treated as a non-defective return. Return shipping, freight, carrier, storage, and restocking fees may be deducted from your refund.

We currently do not offer standard delivery to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, PO Boxes, or certain remote, rural, island, military, or limited-access locations.

Shipping Protection is an optional add-on available at checkout. It covers your order against loss, damage, or theft in transit — giving you a faster, simpler resolution if something goes wrong on the way to your door.

Without Shipping Protection, transit issues are handled through standard carrier claims, which can take longer to resolve.

• In-stock U.S. warehouse items: Typically delivered within 3–7 business days after shipment.
• Standard lighting & furniture: May require additional processing, quality checks, and packing before shipment.
• Oversized, made-to-order, custom, or pre-sale items: May require additional production, freight scheduling, or final-mile delivery time.

• Small parcels: UPS, FedEx, USPS, or similar carriers
• Large, heavy, or oversized items: Freight carrier, truck delivery, or final-mile delivery

Standard delivery may be completed to the front door, ground-floor entrance, garage, building lobby, property office, or another safe threshold area, depending on the carrier, property access, item size, and local delivery conditions.

Some large, heavy, fragile, or oversized shipments may require a delivery appointment, phone confirmation, or adult signature. Please monitor your email, phone, and tracking updates after shipment.

Once your order ships, we will send a shipping confirmation email with your tracking number, carrier name, and a direct tracking link. You can also visit our Track Your Order page for full details.

Tracking may take time to update after a label is created or after the carrier receives the shipment. Freight, ocean freight, truck delivery, and final-mile shipments may update less frequently than standard parcels.

Orders with multiple items may ship separately from different warehouses or by different carriers. Split shipments do not mean part of your order has been cancelled.

Please check: front door, garage, side entrance, mailbox, mailroom, building lobby, property office, household members, neighbors, and any safe delivery spot on your property.

If still missing, contact us with your order number and tracking number. We will investigate with the carrier on your behalf.

We accept eligible return requests within 30 days of delivery. To be eligible, the item must be unused, uninstalled, unassembled, unmodified, clean, complete, and in its original packaging with all parts, accessories, manuals, and protective materials included.

We do not offer free returns for non-defective items. For change of mind, incorrect size or color selection, or customer preference returns, the customer is responsible for return shipping costs.

Yes. The following are not eligible for return unless they arrive damaged, defective, or incorrect:

• Custom, made-to-order, and special-order items
• Final-sale items
• Installed, assembled, used, or modified items
• Items missing original packaging
• Light bulbs and opened or installed electrical components
• Replacement parts and gift cards

A 15% restocking fee may apply to non-defective returns of furniture, oversized items, fragile items, freight-shipped items, or orders that have already shipped and are later returned.

Contact us within 48 hours of delivery and include:

• Your order number
• Clear photos or videos of the product issue
• Photos of the outer and inner packaging
• A brief description of the issue

Approved refunds are processed to the original payment method within 7 business days after the returned item is received and inspected. Additional time may be needed depending on your bank, card issuer, or payment provider.

The warranty covers confirmed manufacturing defects in eligible original product components, including fixture body components, frames, hardware, electrical fixture components supplied with the original product, and other original parts found to have a manufacturing or workmanship defect.

See our full Warranty Policy for complete details.

• Light bulbs, consumables, and batteries
• Normal wear and tear or natural material variation
• Improper installation, incorrect assembly, or misuse
• Modification, commercial use, or outdoor use (unless rated)
• Damage after delivery
• Labor, installation, electrician, or contractor costs

Email support@aylvo.com with your order number, proof of purchase, a clear description of the issue, and clear photos or videos showing the problem. We may request additional information to evaluate the claim.

We currently accept: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay through secure checkout.

Available methods may vary depending on your device, browser, location, and card issuer.

Your payment is charged when your order is placed and successfully completed at checkout — including for in-stock, pre-sale, made-to-order, custom, oversized, and freight-shipped items.

Installment payment availability is not guaranteed. If an installment or financing option is available, it will appear directly at checkout and will be subject to the payment provider's eligibility requirements, approval process, payment schedule, and terms.

Unless a product page clearly states that an item is rated for outdoor use, Aylvo products are intended for indoor residential use only. Do not install indoor-rated lighting or furniture in outdoor, wet, damp, high-humidity, or exposed environments.

For hardwired lighting products, professional installation by a licensed electrician is strongly recommended.

Natural materials and hand-finished surfaces may have variation in tone, grain, texture, veining, color, or finish. These natural variations are part of the material character and are not considered manufacturing defects unless the product is confirmed to have a manufacturing or workmanship issue.

If you need replacement parts, please contact support@aylvo.com with your order number, product name, the part you need, and clear photos if available. Availability depends on the product, part type, inventory, and warranty or support eligibility.

Customization is only available when clearly stated on the product page or confirmed in writing by Aylvo before order placement. Custom, made-to-order, and special-order items may have different processing times, cancellation rules, return eligibility, and warranty conditions.

Please include your order number when contacting us about an existing order.

• Your order number and the email used at checkout
• Product name and a clear description of your question or issue
• Photos or videos if the issue involves damage, defects, missing parts, or installation
• Tracking number if available