Warranty Policy

Aylvo stands behind the quality of every product we sell. This page explains your warranty coverage, what's included, and how to get help.

Contents

Aylvo provides a 2-Year Limited Warranty on eligible indoor lighting fixtures and furniture purchased directly from Aylvo.

The warranty period begins on the date your order is delivered. This limited warranty applies only to the original retail purchaser and is not transferable.

This limited warranty covers manufacturing defects in materials or workmanship under normal indoor residential use. Covered issues may include confirmed defects in:

Coverage applies only when the product has been used, assembled, installed, maintained, and cared for according to normal residential use and any product instructions provided.

For eligible lighting products, this limited warranty covers manufacturing defects in the original fixture components, including fixture body defects, wiring component defects, socket or connector defects, and hardware defects caused by manufacturing or workmanship issues.

For hardwired lighting, professional installation by a licensed electrician is strongly recommended. Warranty coverage may be limited or denied if the issue is caused by improper installation, incorrect wiring, incompatible dimmers or bulbs, overloading, modification, or installation that does not follow applicable electrical standards.

For eligible furniture products, this limited warranty covers manufacturing defects in materials or workmanship under normal indoor residential use, including confirmed defects in frames, legs, support structures, joints, hardware, or other original components supplied with the product.

Damage on arrival, missing parts, and incorrect items are handled under our Shipping Policy and Returns & Refunds Policy — not as standard warranty claims.

Email us at support@aylvo.com and include the following:

We may request additional information to evaluate the claim. Incomplete claims may be delayed or denied.

After we receive your claim, Aylvo will review the information provided and determine whether the issue is covered. Depending on the issue, we may provide troubleshooting support, request additional evidence, recommend inspection by a qualified professional, or provide next steps for warranty service.

For lighting products, we may ask you to confirm that the fixture was installed by a qualified electrician or that the installation followed applicable instructions and electrical standards.

If a claim is approved, Aylvo may provide one or more of the following remedies based on the product, defect, and availability:

If replacement parts can reasonably resolve the issue, Aylvo may provide parts instead of replacing the entire product. If the original item is no longer available, a comparable item of similar style and value may be offered.

Any replacement part or item provided under this limited warranty is covered only for the remaining period of the original warranty. Replacements do not restart or extend the original warranty period.

Aylvo is not responsible for labor, installation, removal, reinstallation, assembly, electrician fees, contractor fees, or project delays related to replacement parts or items.

If a warranty claim is approved, Aylvo may cover standard shipping for approved replacement parts or items within the contiguous United States. Expedited shipping, freight upgrades, in-home delivery, assembly, installation, or removal services are not included unless expressly approved by Aylvo in writing.

This limited warranty is the exclusive warranty provided by Aylvo for eligible products unless otherwise stated in writing. To the fullest extent permitted by applicable law, Aylvo's total liability under this warranty will not exceed the original purchase price paid for the product.

Aylvo is not responsible for incidental, indirect, special, or consequential damages, including labor costs, installation costs, electrician fees, contractor fees, project delay costs, lost income, loss of use, or damage to property.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so some limitations may not apply to you.

Proper care, handling, assembly, installation, and maintenance are required to keep your warranty valid. Please follow any care instructions, installation instructions, safety instructions, and product-specific guidance provided with your item or on the product page.

If you have questions about this Warranty Policy or need to submit a warranty claim, please reach out:

Need to File a Warranty Claim?

Our support team is ready to help. Email us with your order number and photos and we'll take it from there.