We're Here to Help
Questions about your order, shipping, returns, or products? Our team responds within 1 business day.
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Response Time
Requests accepted 24/7 — we reply within 24 hours
Mon – Fri, 9 AM – 5 PM MTHow Can We Help?
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Track Your OrderTracking number & shipment status
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Shipping & DeliveryTimelines, freight & split shipments
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Returns & Refunds30-day window, eligibility & process
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Warranty & Parts2-Year Limited Warranty coverage
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Product & InstallationDimensions, materials & care
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Payment QuestionsVisa, Amex, Shop Pay & more
Before You Contact Us
Including the right information helps us resolve your request faster — especially for high-value or freight-shipped orders.
✅ Order number
✅ Email used at checkout
✅ Product name
✅ Clear description of the issue
✅ Photos or videos (damage, defects)
✅ Tracking number (if available)
⚠️ Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order as soon as it arrives. If there's an issue, contact us within 48 hours of delivery and include:
- Your order number
- Clear photos or videos of the product issue
- Photos of the outer packaging
- Photos of the inner packaging and foam/crating
- A brief description of the issue
⚠️ Keep all original packaging — including box, foam, pallet, crate, and protective materials — until the issue is fully resolved. This is required for carrier claims on high-value shipments.
Send Us a Message
Use the form below to reach our support team. We respond within 1 business day.
For urgent matters, please also call us at +1 720-474-4130.